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Flow Chart - Grievance-Redressal And Escalation Matrix


Level 1
Customer facing channels

To Register your Complaint, Query or Request.
You may:
1. Visit your nearest Branch
2. Write an E-mail
3. Write a letter to us.
4. Submit your Complaint.
5. Call dedicated toll free number.






Level 2
Grievance Redressal Cell (GRC)

If Level 1 doesn't meet your expectations, you may contact our Grievance Redressal Officer.
You may:
1. Call dedicated toll free number
2. Write a Letter
-Please keep your previous complaint readily available while contacting.

Level 3
Principal Nodal Office (PNO)

If Level 2 doesn't meet your expectations, you may contact our Principal Nodal Officer.
You may:
1. Dedicated contact number
2. Write a Letter
- You may also Call or E-mail our Nodal Officers to register your grievance.


Level 4
RBI Ombudsman (RBIO)

You may approach the Reserve Bank Integrated Ombudsman:
If your issue remains unresolved after contacting Level 1, Level 2 and Level 3, OR,If you have not received response within 30 days of lodging a complaint,You may:
1.Visit the Complaint lodging portal of the Ombudsman.
2. Call at Contact Centre number: 14448
3. Write to Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh 160017.

Level-1

Have any Query / Feedback / Complaint?

Please give us up to 10 working days to resolve your complaint or query.

Submit an online

Complaint/query/request form format - Please mention details of your query with us to resolve it seamlessly and quickly.)

Contact Branch Manager

You can also visit your Branch and contact your Branch Manager to get your query resolved.

Write to us

Get the information you need or let us know about any concern by writing to us.

Call Us

Form Format - Please mention details of your query with us to resolve it seamlessly and quickly.



Level-2

"If Step 1 doesn't meet your expectations, contact our Grievance Redressal Officer with your previous complaint number."

Please give us up to 10 working days to resolve your complaint or query.

Grievance Redressal Cell

Banking Phone Number – 18002331519

Mail id - info@mahatmafulebank.com



Level-3

"If Step 2 doesn't meet your expectations, contact our Grievance Redressal Officer with your previous complaint number."

Please give us up to 10 working days to resolve your complaint or query.

Principal Nodal Office (PNO)

Mr. Jitendra Bhele

Contact Number – 7447743504

Email Id- pno@mahatmafule.bank.in



Level-4

Reserve Bank Integrated Ombudsman

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